PC and MAC Dialup Technical Support

Our service is usually trouble free and simple to use, however, if you find that you need to contact our technical support team you can via one of the three methods outlined below;

1 - Email Support

Drop us an mail at: support@uk-internet-access.co.uk

2 - Telephone Technical Support

Our technical support helpline is available between the hours of 8.30am and 9pm weekdays and 10am - 6pm weekends.

Telephone: 0871 503 9055

( Calls charged at local rate, typical charges are 3p per minute weekdays and 1p per minute evenings and weekend )

 

The email server settings for your Free Email Account are:

POP3: mail.uk-internet-access.co.uk

SMTP: mail.uk-internet-access.co.uk

Please note that SMTP is tied to UK-Internet-Access connectivity for security. You will not be able to access the SMTP server without using the UK-Internet-Access dial up.

How do I manually configure my Apple Mac computer to use 1-2-Free UK ISP internet services?
If you are comfortable with manually configuring your PC for fast dial up access all you need to know is:

Free 0844 Dial Up Settings For Apple Mac Computers

Free 0844 Dial up Number: 0844 057 0980
Free 0844 Dial up Username: openaccess@uk-internet-access.co.uk
Free 0844 Dial up Password: Freelogon

Primary DNS Server: 217.20.42.132
Secondary DNS Server: 217.20.42.140

How do I set up a web site?


A web site is automatically created for you when you sign up to use our service. You can find it at www.your-mailaddress.uk-internet-access.co.uk for example, if my UK-Internet-Access e-mail address is administrator@uk-internet-access.co.uk, then my web space would be: www.administrator.uk-internet-access.co.uk

I've created some web space but it won't allow me to FTP to it, what could be wrong?


There are two possible reasons you can not FTP.

1. You must be using a uk-internet-access dial up to access your free web space.

2. Web space only becomes available for FTP 24hrs from when you create it.

How do I access my user control panel?


You can access your user control panel directly by clicking on this URL http://signup.uk-internet-access.co.uk/admin You'll need to have your username and password ready.

How do I set up more Free POP 3 addresses?


Login to your user control panel and select "Add an Account" from the menu.

How do I access my free email account via webmail?


You can access your email account via the webmail page on the 12Free site or by going direct to the webmail URL http://webmail.uk-internet-access.co.uk We suggest that you bookmark it for future reference.

What do I have to pay to use UK-Internet-Access?


Nothing directly. You use an 0844 dial-up number to dial up to the Internet with uk-internet-access. This is charged to your phone bill. We make a small amount per minute that you use the connection. This enables us to provide everything else free of charge.